Bruce Allen does not handle change or challenges to his authority well. He also has a magical ability to always find a scapegoat(or multiple scapegoats for his failings as an football executive.
The Redskins made several changes to the business side of the organization this year to attempt to improve the fan and stadium experience. The hirings of people like Brian Lafemina and Jake Bye were seen as moves in the right direction for a franchise that has not been functional in a long, long time.
The delusional season ticket waiting list was gone, attendance was not being announced as sellouts with half empty stadiums, food and entertainment options were improving.