Salt Lake City officials will review how dispatchers have handled nonemergency complaints about homeless people after a community group this week told the mayor and the police chief that residents’ calls weren’t getting action.
The review will include listening to archived recordings of actual calls to see whether dispatchers followed procedure. Police and dispatch supervisors also will review what response callers sought and what was done to answer or resolve the complaint, the director of the city dispatch center said Thursday.
“If a dispatcher said, ‘Sorry there’s nothing we can do for you,’ that would be contrary to our policy,” dispatch Director Scott Freitag said.