He made headlines delivering carefully crafted sermons in huge halls, but he touched hearts through humanitarian visits at hospitals and nursing homes and from chance encounters at restaurants and sports arenas.
Madeline Thatcher • My parents met him at a Nordstrom in Salt Lake City one afternoon. President Monson was getting his shoes shined, and when they asked his bodyguard if they could say hello, President Monson was happy to talk. He told them he disliked cats, which convinced my mom he was a prophet.
Jeff Schrade • In the early 1980s, I was working for a company in Utah that invited Thomas Monson to speak at a business gathering.