The wise political columnist gives his readers a break from politics now and then. Today's column is about something completely different:
How my life insurance company scared me to death.
No, it’s not a story of self-pleading (all is now solved and resolved.) It’s a cautionary tale for you, dear reader (and dear insurer) about how call centres wield so much power over us.
Even on matters of life and death. And how corporate policies preclude the exercise of intelligent discretion, not merely out of compassion but common sense.
The trail begins with a payment going astray.