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Fans waited two years to experience the U.S. Open in person. Then waited some more.

As the first tennis balls were struck in earnest at the U.S. Open on Monday, thousands of frustrated tennis fans waited patiently to get inside for the first time in two years, stuck in a human traffic jam that left many feeling angry and sick in the hot sun.

When Madison Keys hit the first serve to her friend Sloane Stephens inside Arthur Ashe Stadium shortly after noon, there was hardly anyone there to see it. By the time Stephens held on to win, 6-3, 1-6, 7-6 (7), the world’s largest tennis arena was packed, but only after fans made their way through the backlog to catch the end of a captivating opening match.