The Tennessee Titans were rudderless a few years ago, but since Amy Adams Strunk took over as owner things have progressively gotten better.
So much so, that now winning seasons are not only expected, but they are underwhelming to much of the fan base. The crucial decision that AAS made that really started moving everything in the right direct, was hiring Jon Robinson as the new General Manager.
A guy from Tennessee himself, Robinson grew up watching the Titans and seemed just as impassioned as the fan base that he represented. Everyone wanted him to be a success because the story was just so good, but ultimately it was up to him to write his story and to prove himself.