Some fans may have waited hours in the rain to get into the College Football Playoff national title game in Atlanta because of a glitchy mobile ticketing offering and a visit from President Donald Trump that put security on high alert, but as far as Ticketmaster is concerned, things went “amazingly well.”
In an interview with SportTechie after the game, Greg Economou, Ticketmaster North America’s Head of Sports and Chief Commercial Officer, said Monday night’s issues affected about 1 percent of mobile ticket users, or a few hundred people out of the 51,113 total mobile ticket entries.
Many of the impacted fans faced a glitch in the CFP app or lost battery on their mobile devices and had to go to the box office to receive an SMS version of their ticket or hard stock.