Sun Sentinel · Jul 24, 2015
Broward's emergency 911 system still troubled
The caller to 911 is panting, panicked. People are screaming in the background. A pit bull named Kane is mauling a mother and her 9-year-old son in Fort Lauderdale. She pleads for help: "Please come!''
Suddenly, a recording interrupts her frantic appeal. "You have reached the Broward County Communications Center.''
She's been transferred to a non-emergency line.
Cut to another caller. He's witnessing what he thinks might be a double drowning in the Intracoastal Waterway behind his home. After repeated questions from a confused 911 call-taker who sounds unfamiliar with Pompano Beach, he gives up. "You're too stupid,'' he says, and hangs up.