Earlier today, our club launched its pre-sale for Sounders FC Season Ticket Members to secure tickets for the first five matches of the 2021 MLS season. That launch did not go as planned and provided our Members with a user experience that fell far short of expectations. As our most important constituents, our Members expect a lot from our club, and rightfully so. That bar was not met today, and that is completely our responsibility.
Our club apologizes and will do better moving forward. There are no excuses. Please know that we are working with the necessary parties to ensure that all of today’s issues are remedied.