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Utah customers complain when CenturyLink interrupts their service with a pop-up ad

Utahns who get their internet service from CenturyLink are complaining about a recent interruption in their service, which included a pop-up ad for the company’s security filters.

CenturyLink claims the interruption was to give a security notice required by a recent Utah law — though even the Utah legislator who sponsored the law says the company didn’t need to cut into web service to deliver it.

Eric Rathofer said he was using his smartphone when it displayed an error message that said it couldn’t connect to his CenturyLink wireless connection. After about 30 minutes of trying to figure out the problem, Rathofer said, he went to his phone’s internet settings.