After getting several complaints from players about the currently underway European Poker Tour (EPT) Paris festival, PokerStars issued a statement apologizing for "the subpar experience some of you have had at EPT Paris."
The festival is taking place at the Hyatt Regency Paris Etoile, a venue that hasn't been the most popular among players due to its limited space, tight hallways, and registration process. Many were startled when they went to register for the record-breaking €1,100 FPS Paris Main Event only to learn that the event was at capacity and they'd be unable to do so.