A friend of mine works at a telecom company and shared a tweet reminding everyone to call their Mother today. In the attached story, he detailed how a company with an exemplary record suddenly had a day when the system couldn’t handle the call load. What made the issue difficult to pinpoint initially was the company could handle 100,000 calls at a time and their user base was under 140,000 handsets.
Perplexed because it wasn’t Christmas Day they initially couldn’t figure out what was happening to cause the issues. Then it occurred to them it was Mother’s Day.