Having a superstar on the team you cheer for is a cool feeling. Having an approachable, personable, thoughtful superstar who thinks about the people around him on the team you cheer for is even better. Shai Gilgeous-Alexander fits into the latter category; Thunder fans have known that the entire time he's been in OKC, and the world gets to see that side in season two of Starting 5 on Netflix.
In episode 4, SGA talked about how he approaches meet-and-greets with fans before and after games, and called back to his childhood when he saw how a few legends of the game interacted with fans:
"They see me in a certain light.