Liam Manning's ability to overachieve and improve both performances and results were key to his arrival at Norwich City, according to sporting director Ben Knapper.
The former Bristol City boss has signed a four-year contract at Carrow Road having led the Robins to the Championship play-offs last season.
"With Liam we have someone who knows the league and has demonstrated an ability to overachieve consistently in his career so far and plays with the requisite flexibility which we lacked last year," said Knapper.
"We've followed his career and I've got some close connections to Liam as well so was aware of him before he took a head coach role but last year was a big step and drew us to him even more.