The customer service industry is constantly evolving, and the latest innovation that is set to revolutionize the industry is the use of artificial intelligence (AI) and chatbots. AI and chatbots are already being used by many companies to improve their customer service, and the trend is set to continue in the future.
AI and chatbots are computer programs that are designed to simulate human conversation. They use natural language processing (NLP) and machine learning algorithms to understand and respond to customer queries. This technology has the potential to transform the customer service industry by providing faster, more efficient, and more personalized service to customers.