In today’s fast-paced world, customers expect instant gratification when it comes to their needs and wants. With the rise of technology, businesses are now turning to AI chatbots to provide customers with quick and efficient customer service. AI chatbots are computer programs that use artificial intelligence to simulate human conversation. They are designed to understand natural language and provide relevant responses to customer inquiries.
One of the biggest benefits of using AI chatbots for customer service is that they are available 24/7. Customers can reach out to a business at any time of the day or night and receive a response within seconds.