As the world becomes increasingly digital, customer service has become a crucial aspect of any business. With the rise of e-commerce and online shopping, customers expect quick and efficient support from companies. This is where AI-powered chatbots come in, transforming the way businesses interact with their customers.
One of the main benefits of AI-powered chatbots is their ability to provide 24/7 support. Unlike human customer service representatives, chatbots can work around the clock, answering customer queries and providing assistance at any time of the day or night. This means that customers can get the help they need, whenever they need it, without having to wait for business hours.