Expedia, the world’s largest online travel company, is revolutionizing the way people plan their trips with the help of generative AI chatbots. These chatbots are designed to provide personalized recommendations to travelers, making the process of planning a trip more efficient and enjoyable.
The use of chatbots in the travel industry is not new, but Expedia’s approach is unique. The company has developed a chatbot that uses generative AI, which means that it can create new responses based on the context of the conversation. This allows the chatbot to provide more personalized recommendations to travelers, based on their preferences and travel history.