The COVID-19 pandemic has had a profound impact on the world, causing widespread disruption to economies, businesses, and societies. One of the most significant changes has been the acceleration of digital transformation, as organizations have had to rapidly adapt to remote work and online operations. In this new era, artificial intelligence (AI) has emerged as a critical tool for driving digital transformation and enabling organizations to thrive in the post-COVID world.
AI has already been transforming industries such as healthcare, finance, and retail, but the pandemic has highlighted its importance in other areas as well. For example, AI-powered chatbots have become essential for customer service in industries such as travel and hospitality, where the volume of inquiries has skyrocketed due to cancellations and changes in travel plans.