Artificial intelligence (AI) has been transforming various industries, and retail is no exception. With the rise of e-commerce, brick-and-mortar stores have been struggling to keep up with the changing shopping habits of consumers. However, AI has the potential to revolutionize the retail industry by providing a personalized and seamless shopping experience to customers.
One of the key ways in which AI is impacting the retail customer experience is through chatbots. Chatbots are computer programs that can simulate human conversation, and they are becoming increasingly popular in the retail industry. Chatbots can help customers with their queries and provide them with personalized recommendations based on their preferences and purchase history.