As technology continues to advance, the way businesses interact with their customers is also evolving. One of the most significant changes in recent years has been the rise of artificial intelligence (AI) and chatbots in customer service.
AI and chatbots are becoming increasingly popular among businesses as they offer a cost-effective and efficient way to handle customer inquiries. Chatbots are computer programs that use natural language processing (NLP) to understand and respond to customer queries. They can be integrated into a company’s website, social media platforms, or messaging apps to provide customers with instant support.
One of the main advantages of chatbots is their ability to handle a large volume of inquiries simultaneously.