Afiniti is a company that is revolutionizing the way call centers pair their agents with customers. The company uses artificial intelligence (AI) technology to analyze customer behavior and match them with the best-suited agent. This technology has been proven to increase customer satisfaction and agent productivity.
Afiniti’s AI technology works by analyzing a variety of data points, including customer demographics, past interactions, and agent performance. The system then uses this data to create a unique pairing algorithm that matches customers with agents who have the best chance of providing a positive experience.
One of the key benefits of Afiniti’s technology is that it can adapt to changing customer behavior.