Afiniti is a company that has revolutionized the call center industry by using artificial intelligence (AI) to optimize pairings between agents and customers. The company’s technology is designed to improve customer experience and increase revenue for businesses by matching customers with the most suitable agents.
Afiniti’s AI technology analyzes data from previous interactions between agents and customers to identify patterns and preferences. The system then uses this information to make real-time decisions about which agent should handle each customer call. The technology takes into account factors such as the customer’s history with the company, their personality traits, and the agent’s skills and experience.