The words of Phil Roscoe, the head of education and welfare at Liverpool FC’s Academy and a man whose day-to-day remit consists of a broad and ever-changing range of tasks.
Not just as a primary liaison to the young players currently learning the game under the guidance of the club’s dedicated group of coaches, but to their parents, and also those who have moved through the system and then on elsewhere.
With the noise of his phone providing a soundtrack to each working hour as requests roll in at the youth base in Kirkby, each new call, text or email brings with it something different.