The Detroit Lions and customer satisfaction. Do these words belong in the same sentence? Well since the franchise seems interested in knowing, we might as well tell them.
There is always going to be a faction of fans who have decided enough is enough and are trying to live their lives Detroit Lions free. They can no longer handle the emotional abuse that goes with being a Lions fan and have given up.
I suppose they are the ones who are taking the easy way out. They have decided that the Lions can never turn things around and they will be happier supporting another team.