Customer service, amirite? The Cincinnati Bengals and their fans aren't immune to the toll such interactions can sprout.
Most of us should all have a little more empathy for the people on the receiving end of these calls. It can't be easy for employees in any industry to navigate the complaints, vitriol, and impatience that paying customers can show from time to time.
All that said, what's evidently happening at the Bengals box office with season ticket holders who no longer want to shell out lots of dough to watch an eyesore of an on-field product isn't a good look for the organization.