StubHub has revamped its app, and it’s awful

An outfield StubHub advertisement in PhiladelphiaCaleb Kilian made his major league debut last Saturday night and I bought my tickets the second I heard the news Friday evening. I pulled out my phone, opened StubHub, searched for a single ticket, went to the filters and selected “best value.” Within two minutes I had a single seat in section 206 that I knew would have great sightlines because I’m familiar with the park and know which rows, seat numbers I want.

I have done some variation of this move hundreds of times in the last few years. I’ve never counted the number of tickets I buy in a single season, but it is well over a dozen. More often than not I get those tickets on StubHub because…