Hundreds of Chelsea supporters were left fuming when an officially chartered train left them in Liverpool following Saturday's 1-1 draw at Anfield.
The club's travel partner Thomas Cook Sport had earlier taken Blues fans from London Euston and Watford Junction to Merseyside for the game, which kicked off at 5.30pm.
Thomas Cook provided a coach service to take fans from the stadium back to the railway station after the match but three of the four buses did not arrive at Liverpool South Parkway on time and the train left without them.
Fans had been warned that the train would not wait for them in an itinerary letter, but there was genuine shock when Thomas Cook stuck to their policy despite more than half of their patrons being unable to board.