July 13, 2017 – The NBA on Wednesday named Hornets Sports & Entertainment Vice President of Guest Services & Event Staffing Marlene Hendricks the winner of the inaugural Pete Winemiller Guest Experience Innovation Award.
Named after the late senior vice president of guest relations for the Oklahoma City Thunder, the award recognizes an NBA team executive who creates a world-class service experience for fans. The criteria includes innovating and enhancing the game experience for guests and employees, sharing knowledge with the league’s greater guest services community and embodying positive values when interacting with fans.
“We are thrilled that the NBA has recognized Marlene for her outstanding work here in Charlotte,” said Hornets Sports & Entertainment President & COO Fred Whitfield.