Detroit – The Red Wings are in first place in customer service satisfaction by their season-ticket holders, who have renewed for the last season in Joe Louis Arena at a rate of at least 95 percent.
“It’s closer to 96 now,” Tom Wilson, the president of Olympia Entertainment said, two days after the team released news of the top award in the NHL for customer service in a survey of season-ticket holders by Turnkey Intelligence.
“We’re very happy with that. We’re happy with both.
“Being recognized for customer service in a building that is very old and very tired and has one concourse and all of the challenges that come with everything from traffic to long lines, and yet to still have people respond favorably to all the things you try to do, it’s quite a compliment.