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Florida Panthers rank first in fan experience among local pro teams

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The J.D Power 2017 Fan Experience study measures the satisfaction that fans have when attending a major sports event. The satisfaction of fans is measured on these seven factors: seating area and game experience, security and ushers, leaving the game, arriving at the game, food and beverage, ticket purchases (pricing) and merchandising.

After tallying up (grading) each factor, then the fan satisfaction score for an organization is graded on a 1,000 point scale. In addition, some other factors that are measured but not included in the total grading are: loyalty and future intentions, team performance (on ice) and the team’s image.